Template for review. These terms are a plain-language starting point, not legal advice. Each project is governed by its accepted proposal; where the proposal and these terms differ, the proposal wins.
About these terms
These terms apply when you use tacticsunit.com or buy services from Tactics Unit (“Tactics Unit”, “we”). By accepting a proposal or paying an invoice, you (“the client”) agree to them.
Services and proposals
Each paid engagement (a fixed-price build or a Care Plan) is described in a written proposal that sets out the scope, acceptance checks (“the spec”), timeline, price and payment schedule. You accept a proposal online by typing your name and confirming; that acceptance, with its time and a copy of the document, is kept as the record of our agreement. Work outside the spec is a change request, agreed and priced in writing before it starts.
Calls
Calls are booked in your time zone and can be moved or cancelled from the link in your confirmation. We record a call only if you agreed when booking and confirm at the start of the call.
Fees and payment
- Systems Audit: free of charge and without obligation. It covers a call about your goals and tools and a short written plan with what we would build and the fixed fee for it. Any deeper paid review would be offered separately, priced in writing before it starts.
- Fixed-price builds: 50% deposit to start and 50% on acceptance, or 50%, 25% and 25% for builds above $4,000, unless the proposal says otherwise.
- Care Plans: invoiced monthly in advance; cancel with notice before the next invoice date.
- Prices are in US dollars. Payments are taken by our payment providers (currently Paystack, with Payoneer as an alternative). Third-party costs (software subscriptions, SMS, AI usage) are paid by the client directly or passed through at cost.
- Invoices are due within 7 days. We may pause work on overdue accounts.
Acceptance and the spec guarantee
When a build is ready, we run the acceptance checks in the spec and give you access to run them too. You have 5 business days to report any check that fails. If the build doesn’t do what the spec says, we fix it at no charge; if we cannot, we refund the payment for that milestone. The build is accepted when the checks pass or the review period ends without a reported failure. We guarantee the spec, not business outcomes such as revenue, conversion or recovery rates.
Your responsibilities
- Provide timely access to the tools and accounts the project needs, using collaborator or user access rather than shared passwords.
- Make sure you have the right to use the data and tools involved, and that your use of the delivered system (for example, SMS or email to your customers) complies with applicable law and the platforms’ terms.
- Give feedback and approvals within the timeframes in the proposal; delays on your side may move the timeline.
We may decline or stop work that would break a platform’s terms or put your accounts at risk, such as scraping data from social networks.
Ownership
On full payment, you own the deliverables we create for you, including custom code, configurations and documentation. We keep ownership of our pre-existing tools, templates and general know-how, and grant you a perpetual, royalty-free licence to use any of them included in your deliverables. Third-party software remains subject to its own licence terms.
Confidentiality and data
We keep your business information confidential and use it only to deliver the services. Where we process personal data on your behalf, we do so on your instructions, apply reasonable security measures, and delete or return it at the end of the engagement. See our privacy notice.
Liability
Our total liability for any engagement is limited to the fees you paid for that engagement. Neither party is liable for indirect or consequential losses, including lost profits or revenue. Nothing in these terms limits liability that cannot be limited by law.
Ending an engagement
Either party may end an engagement with written notice. You pay for work completed up to that point, and we hand over everything completed so far. Deposits cover work already scheduled and are non-refundable except under the spec guarantee.
Using this website
Content on this site is provided for general information. Sample builds, price ranges and timelines are illustrative and not an offer; your price is set in your proposal. Product and platform names mentioned belong to their owners; we are not affiliated with them.
Governing law
These terms are governed by the laws of To be confirmed.
Contact
Questions about these terms: hello@tacticsunit.com.