Terms of service

1. About these terms

These terms apply when you use tacticsunit.com or buy services from Tactics Unit (“Tactics Unit”, “we”). By accepting a proposal or paying an invoice, you (“the client”) agree to them.

2. Services and proposals

Each engagement — a Systems Audit, a fixed-price build or a care plan — is described in a written proposal that sets out the scope, acceptance checks (“the spec”), timeline, price and payment schedule. Work outside the spec is a change request, agreed and priced in writing before it starts.

3. Fees and payment

• Systems Audit: paid in full upfront. The fee ($750 at the time of writing) is credited in full against a build started within 30 days of delivery.
• Fixed-price builds: 50% deposit to start, 50% on acceptance, unless the proposal says otherwise.
• Care plans: billed monthly in advance; cancel with notice before the next billing date.
• Prices are in US dollars. Third-party costs (software subscriptions, SMS, AI usage) are paid by the client directly or passed through at cost.
• Invoices are due within 7 days. We may pause work on overdue accounts.

4. Acceptance and the spec guarantee

When a build is ready, we run the acceptance checks in the spec and give you access to run them too. You have 5 business days to report any check that fails. If the build doesn’t do what the spec says, we fix it at no charge; if we cannot, we refund the payment for that milestone. The build is accepted when the checks pass or the review period ends without a reported failure. We guarantee the spec — not business outcomes such as revenue, conversion or recovery rates.

5. Your responsibilities

• Provide timely access to the tools and accounts the project needs, using collaborator or user access rather than shared passwords.
• Make sure you have the right to use the data and tools involved, and that your use of the delivered system (for example, SMS or email to your customers) complies with applicable law.
• Give feedback and approvals within the timeframes in the proposal; delays on your side may move the timeline.

6. Ownership

On full payment, you own the deliverables we create for you, including custom code, configurations and documentation. We keep ownership of our pre-existing tools, templates and general know-how, and grant you a perpetual, royalty-free licence to use any of them included in your deliverables. Third-party software remains subject to its own licence terms.

7. Confidentiality and data

We keep your business information confidential and use it only to deliver the services. Where we process personal data on your behalf, we do so on your instructions, apply reasonable security measures, and delete or return it at the end of the engagement. See our privacy notice.

8. Liability

Our total liability for any engagement is limited to the fees you paid for that engagement. Neither party is liable for indirect or consequential losses, including lost profits or revenue. Nothing in these terms limits liability that cannot be limited by law.

9. Ending an engagement

Either party may end an engagement with written notice. You pay for work completed up to that point, and we hand over everything completed so far. Deposits cover work already scheduled and are non-refundable except under the spec guarantee.

10. Using this website

Content on this site is provided for general information. Sample builds, price ranges and timelines are illustrative and not an offer; your price is set in your proposal. Product names mentioned belong to their owners; we are not affiliated with them.

11. Governing law

These terms are governed by the laws of [TODO: jurisdiction — to be confirmed].

12. Contact

Questions about these terms: hello@tacticsunit.com.